HealthTech · Rapid MVP · UX Strategy + Interaction Design
TenMed — Under 2-minute ambulance dispatch
- Problem
- Manual call logging, fragmented coordination, and Excel-based workflows delayed ambulance assignment during critical scenarios.
- Process
- Mapped real dispatch handoffs with operations teams and rapidly iterated call-intake and assignment flows into a single operator-first console.
- Solution
- Unified real-time dispatch system: call intake, intelligent driver surfacing, and map-based assignment in one flow.
- Impact
- <2 minute ambulance dispatch in live emergency operations, with lower dispatcher cognitive load under stress.
- My Role
- Owned UX strategy and interaction design for the MVP operator flow, simplifying dispatch actions into a single high-clarity screen for faster response.












